Order Management System
Designed a system that helps sellers manage transactions, stock, and multi-marketplace integrations in one platform.
Sellers often struggle to manage orders across multiple platforms (Shopee, Tokopedia, etc.), leading to inefficiencies and errors. I designed an OMS focused on speed, clarity, and efficiency for high-volume operations — centralizing all orders, simplifying workflows, and improving visibility.
Problem
Sellers often struggle to manage orders across multiple platforms, leading to inefficiencies and errors.
- Orders coming from multiple marketplaces are fragmented
- Manual tracking causes delays and errors
- Complex workflows for order processing
- Poor visibility of order status and stock
Users
- Online Sellers (Primary)
- Admin / Operations Team
- Business Owners
Research & Insights
Based on workflow analysis and user behavior:
- Sellers need quick overview of order status (not complex charts)
- High dependency on table & bulk actions
- Repetitive tasks (confirm, pack, ship) must be fast & efficient
- Users prefer familiar patterns (like marketplace UI)
Solution
I designed an OMS focused on speed, clarity, and efficiency for high-volume operations:
- Table-first interface for fast scanning
- Clear status system (Pending, Processed, Shipped, Completed)
- Bulk action to handle multiple orders
- Modular structure for scalability
Design Process
Information Architecture
Structured modules: Orders, Products, Inventory, Reports.
Wireframing
Focused on data density, readability, and action accessibility.
UI Design
Clean, minimal, and functional. Consistent spacing & typography. Strong visual hierarchy.
Design System
Reusable components: Data tables, Filters & search, Status badges, Action buttons.
Collaboration
Worked closely with developers. Ensured design is feasible and scalable. Iterated based on real use cases.
Key Features
Order Management
- Centralized order list
- Real-time status tracking
- Multi-channel order integration
Bulk Actions
- Process multiple orders at once
- Reduce repetitive manual work
Smart Filtering
- Filter by status, marketplace, date
- Improve speed in finding orders
Dashboard Overview
- Quick summary of total, pending, completed orders
Impact
Overview
Designing a scalable Order Management System to help sellers manage high-volume transactions, inventory, and multi-marketplace operations in one centralized platform.
Role: UI/UX Designer
Scope: End-to-end design (Research → Wireframe → UI → Design System)
Tools: Figma, Design System, FigJam
Challenge
Sellers often struggle to manage orders across multiple platforms (Shopee, Tokopedia, etc.), leading to inefficiencies and errors.
Key challenges:
- Orders coming from multiple marketplaces are fragmented
- Manual tracking causes delays and errors
- Complex workflows for order processing
- Poor visibility of order status and stock
Users:
- Online Sellers (Primary)
- Admin / Operations Team
- Business Owners
Goals:
- Centralize all orders into one system
- Simplify order processing workflows
- Improve visibility of order status
- Reduce operational errors
- Support scalability for high transaction volume
Solution
I designed an OMS focused on speed, clarity, and efficiency for high-volume operations.
Core Approach:
- Table-first interface for fast scanning
- Clear status system (Pending, Processed, Shipped, Completed)
- Bulk action to handle multiple orders
- Modular structure for scalability
Design Process:
1. Information Architecture — Structured modules: Orders, Products, Inventory, Reports.
2. Wireframing — Focused on data density, readability, and action accessibility.
3. UI Design — Clean, minimal, and functional. Consistent spacing & typography. Strong visual hierarchy.
4. Design System — Reusable components: Data tables, Filters & search, Status badges, Action buttons.
5. Collaboration — Worked closely with developers. Ensured design is feasible and scalable. Iterated based on real use cases.
Key Features:
- Order Management: Centralized order list, Real-time status tracking, Multi-channel order integration
- Bulk Actions: Process multiple orders at once, Reduce repetitive manual work
- Smart Filtering: Filter by status, marketplace, date. Improve speed in finding orders
- Dashboard Overview: Quick summary of total orders, pending orders, completed orders
Results
Simplified complex multi-channel order management
Reduced time spent on repetitive tasks
Improved operational efficiency for sellers
Increased visibility and control over order lifecycle